move-in/out – fully equipped

Detailed interior cleaning before moving in or after moving out. We bring cleaning products, cloths, a vacuum and a mop.

CHOOSE YOUR CLEANING TIME

This is an hourly service. You can select any package based on your budget, property condition and cleaning priorities. Our home-size recommendations are based on empty homes and are a guide—not a minimum booking requirement or a guarantee that the entire property will be completed.

For selected rooms or a custom task list, choose a package for your priorities, such as bathrooms, the kitchen or appliance interiors.

If your property is larger than the suggested size ranges, you can choose our largest hourly package and request additional time if needed. Extensions require your approval and your cleaner’s agreement and availability; they are not guaranteed. Alternatively, choose our flat-price move-in/move-out cleaning option and review its included scope before booking.

SHARE YOUR PRIORITIES IN THE APP

Once your cleaner is assigned, please send your task list in the Kepsten app chat. List the rooms and tasks you want cleaned, with your most important priorities first. Include any appliance or cabinet interiors you want cleaned. Photos can help explain areas needing extra attention.

We prefer requests in writing so you and your cleaner have a clear record. Please also record any changes to your priorities in the chat.

BEFORE CLEANING STARTS

Your cleaner will walk through the property with you, review your task list and estimate the time needed.

If the requested work needs more time than you booked, you and your cleaner will agree on which tasks to prioritise. We work within your booked hours; some rooms or tasks may remain unfinished.

Your booked cleaning time starts when cleaning begins. No additional hours will be added without your approval.

TIME GUIDE

• One bathroom: approximately 1 hour.

• One full kitchen, including appliance and cabinet interiors: approximately 2–3 hours.

These estimates are for one cleaner. Actual time may be shorter or longer depending on size, condition, buildup and the tasks requested. Heavy grease, numerous cabinets or items that need clearing can add time. Allow additional time for bedrooms, living areas and floors.

WHAT’S INCLUDED

The following tasks can be prioritised within your booked hours:

• Kitchen: Countertops, backsplash, sink, stovetop, appliance exteriors and cabinet fronts.

• Kitchen interiors: Inside the oven, refrigerator, and accessible cabinets and drawers.

• Bathrooms: Toilets, sinks, tubs, showers, mirrors and fixtures.

• Rooms and common areas: Accessible surfaces, doors, handles, switches, reachable baseboards and accessible closet shelves.

• Floors: Vacuuming carpets and rugs, and vacuuming and mopping hard floors.

• Supplies and equipment: Cleaning products, cloths, vacuum and mop.

SAVE TIME ON YOUR CLEANING

To leave more time for cleaning, we recommend removing food and belongings from the refrigerator, cabinets, drawers and closets before your visit.

Your cleaner can help clear these areas within your booked hours. This uses cleaning time and may leave less time for other tasks. Please identify what should be kept or discarded; items will only be discarded with your approval.

Schedule cleaning when the areas are accessible and moving activity will not interrupt the work. Electricity and running water must be available.

EXPECTED RESULTS

Cleaning helps remove dirt, grease and surface buildup. Permanent stains, discolouration, scratches, worn finishes and some stubborn buildup may remain. A spotless or like-new finish is not guaranteed.

Your cleaner will discuss visible concerns before starting. Some limitations may become apparent during cleaning.

Security-deposit returns and landlord inspection outcomes are not guaranteed.

NOT INCLUDED

Exterior cleaning, steam cleaning, carpet or upholstery shampooing, rubbish or furniture removal, moving heavy appliances, wall washing or repainting, post-construction cleanup, and mould removal or remediation.

For suspected mould, visit our Mould Removal Services page for a separate assessment. Mould removal is not included in this cleaning service, and removal outcomes require assessment.

ARRIVAL WINDOW

Please allow for the estimated arrival window shown in your booking, usually 1–2 hours. Traffic, an earlier appointment or unexpected issues may affect arrival.

Check booking updates and track your cleaner’s arrival through the Kepsten app.

The arrival window is separate from your cleaning time. Your booked hours start when cleaning begins.